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SSI Northeast & Midwest USA & Eastern Canada

kkonyshak@us.divessi.com

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Build Your Customer Base: A Dive Center Growth Guide

Real-World Customer-Generation Ideas

Practical Ways Dive Centers Can Create New Customer Contacts

The goal is simple: create more conversations with people who are not already walking through your door.


Start with:

  • Vacation-Ready Scuba Night
  • Try Scuba Date Night
  • Family Try Scuba Day
  • Corporate Try Scuba Night
  • Certified But Rusty? campaign
  • Snorkeling as the Gateway
  • Travel Advisor partnership
  • Destination Wedding Pool Party
  • School and Youth Group programs
  • Before You Book the Resort Dive mini clinic
  • Local Things to Do campaign
  • Bring-a-Friend Try Scuba event
  • Gym and Fitness partnerships
  • Swim School / YMCA partnerships
  • Local business cross-promotions
  • Scuba 101 for Travelers talk
  • Apartment / HOA resident events
  • Local micro-influencer Try Scuba
  •  What’s Next? open house 

 

Pick one. Build it. Promote it. Follow up.

Do that every week and the shop is no longer just waiting for the phone to ring.

The Referral Ask

Your current customers are one of your best sources for new students, but most dive centers make the referral request too vague.


Do not just say:

“Tell your friends about us.”

Give them a specific reason to think of someone.


Try asking:

  • “Who do you know going on a cruise, honeymoon, or warm water vacation this year?”
  • “Who do you know who would try scuba if they had an easy first step?”
  • “Who do you know with a teenager looking for something different to do this summer?”
  • “Who do you know who is already certified but probably needs a refresher before their next trip?”

Then give them something easy to share:

a Try Scuba link, vacation-ready scuba post, referral card, flyer, or event date.

Using The Web for Customer Searches

How do we get more new students?

How do we get more new students?

How do we get more new students?

It’s a fair question. It also deserves a better answer than “post more on Facebook” or “wait for the phone to ring."

New students are already out there. They are planning vacations, booking cruises, joining local groups, taking kids to swim lessons, going to the gym, looking for family activities, planning honeymoons, or trying to find something different to do.


The goal is simple:

Get your dive center in front of those people before they decide scuba is something they’ll “maybe do someday.”

Start With Two Customer Groups

How do we get more new students?

How do we get more new students?

1. Vacation Customers

These are people already planning trips where water is part of the experience.

Cruises. Mexico. The Caribbean. The Bahamas. Hawaii. Honeymoons. Destination weddings. Spring break. Summer vacations. Family resort trips.

They may not be thinking about scuba yet, but they are already thinking about travel, beaches, excursions, snorkeling, and experiences.


Simple Message:

If scuba or snorkeling may be part of your trip, start locally before you go.

This Can Lead To:

Open Water certification
Try Scuba before travel
Refresher sessions
Snorkeling gear
Travel gear
Continuing education
Group travel


2. Experience Customers

These are people looking for something different to do.

Families. Couples. Teens. Corporate groups. Scout groups. Youth groups. Gyms. Outdoor clubs. Parent groups. Local activity seekers.

They may not be ready to sign up for a full scuba course today. That’s okay.

Try Scuba can be the doorway.


Simple Message:

Curious about scuba? Try it in the pool first.

This Can Lead To:

  • Try Scuba
  • Open Water certification
  • Private classes
  • Youth programs
  • Continuing education
  • Equipment sales

Where to Find Vacation Customers

Do not wait for travelers to find the dive center. Go where travel decisions are already being made.


Use searches like:

  • travel advisor near me
  • cruise planner near me
  • honeymoon travel advisor [city]
  • destination wedding planner [city]
  • Caribbean travel specialist [city]
  • Mexico travel specialist [city]
  • [city] travel group
  • [city] cruise group
  • [state] vacation deals

Where to Find Experience Customers

For Try Scuba and local activity customers, go where groups already exist.


Use searches like:

  • [city] things to do
  • [city] parents group
  • [city] outdoor club
  • swim school [city]
  • team building activities [city]
  • HR manager [city]
  • corporate wellness [city]
  • parks and recreation [city]


Social Media Post Examples

Vacation Post

Family Activity Post

Try Scuba Post

Heading somewhere warm this summer?


If a cruise, honeymoon, Mexico trip, Caribbean vacation, or resort stay is on your calendar, this is the time to think about scuba — before you get there.


Learning locally means you can get started at home, ask questions in person, and arrive on vacation better prepared instead of trying to figure everything out after you land.


Message us if scuba is on your vacation wish list.


#LearnToDive
#ScubaBeforeYouGo
#VacationReady
#TravelReady
#CruiseReady
#DiveVacation
#ScubaTravel
#CaribbeanVacation
#MexicoVacation
#HoneymoonTravel
#DestinationWedding
#FamilyVacation
#Snorkeling
#ScubaDiving
#OpenWaterDiver
#SSITraining
#DiveLocalTravelGlobal
#BeforeYouGo
#WarmWaterTravel
#AdventureTravel 

Try Scuba Post

Family Activity Post

Try Scuba Post

Ever wondered what it feels like to breathe underwater?


Our Try Scuba experience is a pool-based introduction for people who are curious about scuba but not ready to jump into a full certification class.


No previous experience is required. It is a fun first step for adults, teens, couples, families, and anyone looking for something different to do locally.


Message us for upcoming pool dates.


#TryScuba
#TryDiving
#DiscoverScuba
#BreatheUnderwater
#SomethingDifferent
#LocalAdventure
#DateNightIdeas
#FamilyFun
#TeenActivities
#BucketList
#AdventureStartsHere
#ScubaExperience
#PoolExperience
#LearnToDive
#ScubaDiving
#SSITraining
#NewAdventure
#ThingsToDo
#WeekendActivity
#UnderwaterAdventure 

Family Activity Post

Family Activity Post

Family Activity Post

Looking for something different to do with your teenager this summer?


Scuba can be a great family activity, especially if you have vacations, cruises, lake trips, or future travel on the calendar.


We offer beginner scuba programs, Try Scuba pool experiences, and refresher options for certified divers who want to get comfortable again.


Send us a message and we’ll help you figure out the best starting point.


#FamilyScuba
#FamilyAdventure
#TeenActivities
#FamilyFun
#LearnToDive
#TryScuba
#ScubaDiving
#OpenWaterDiver
#VacationReady
#CruiseReady
#SummerActivities
#FamilyVacation
#AdventureTogether
#GetOutside
#LocalAdventure
#ScubaFamily
#SSITraining
#WaterConfidence
#SomethingDifferent
#MakeMemories 


Hashtags: A Simple Guide for Better Reach

Put The Right Message In Front of the Right People

Use hashtags for discovery and categorization. They help a post show up when someone is searching or browsing topics like:

#TryScuba
#LearnToDive
#CruiseReady
#FamilyAdventure
#[City]ThingsToDo


But here’s the honest answer: hashtags are not the strategy. They are a small support tool.


The real strategy is still:

Put the right message in front of the right people.

For dive centers, hashtags can help in a few ways:

  • They make posts easier to find by topic.
  • They connect the post to local searches like #IndianapolisEvents or #GrandRapidsThingsToDo.
  • They help the shop look active in specific interest areas: travel, family activities, adventure, scuba, snorkeling.
  • They give Instagram and Facebook a little more context about the audience the post may fit.

A few good hashtags are better than a pile of random ones. Start with 5–10 hashtags that match the post, then add local tags like:

  • #[City]ThingsToDo
  • #[City]Events
  • #[City]Families,
  • #[State]Travel. 

Start Here

Build_Your_Customer_Base_Toolkit (pdf)

Download

Build Your Customer Base-Presented 5-28-26 (pptx)

Download

Where_to_Find_New_Customers_Checklist (pdf)

Download

Campaign Toolkits

Complete Guides to Help Reach New Customers

Try_Scuba_Promotion_Toolkit (pdf)

Download

Certified_But_Rusty_Reactivation_Toolkit (pdf)

Download

Flyer Templates

Customizable Ready-made Flyers

Certified But Rusty (png)

Download

Try Scuba - Corporate (png)

Download

Try Scuba - Know Before You Go (png)

Download

Try Scuba - Teen (png)

Download

Copy-Paste Tools

Ready-to-use Outreach Language To Start Better Conversations with Local Partners

Copy_Paste_Outreach_Templates_for_Dive_Centers (pdf)

Download

Disclaimer

The resources on this page are provided as general business-development ideas for SSI Training Centers. Each center should adapt the examples to fit its local market, business model, staffing, facility access, and training schedule.

All programs and promotions must follow current SSI Training Standards, applicable laws, insurance requirements, facility rules, and safe industry practices. Results will vary by market and execution.

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